Refund Policy
Last updated: September 13, 2026•M Traders Last LLC•St. Petersburg, FL 33702, USA
60-Day Satisfaction & Delivery Guarantee
We stand firmly behind the quality of our service packages. If we fail to fulfill your agreed-upon project requirements or miss your promised delivery deadline, you are entitled to claim a full refund within 60 days of purchase. Approved refunds are processed promptly via Digistore24 and returned to your original payment method within 24 hours.
160-Day Money-Back Guarantee
Because our client orders are processed through our authorized reseller Digistore24, your investment is fully secured under our 60-day terms. If we fail to deliver the services as per the documented scope and requirements, you can request a refund.
When You Are Eligible for a Refund
- The delivered project does not meet the verified requirements established prior to work commencement.
- We fail to deliver the project by the agreed-upon delivery deadline without mutual written extension.
- Critical bugs or technical dysfunctions remain unresolved after your standard revision rounds.
- Your refund request is submitted within 60 days of the transaction date.
24-Hour Payout via Digistore24
- Submit your order number and issue details to our support desk.
- Once approved, our team triggers the refund through Digistore24 immediately.
- Digistore24 initiates the reversal within 24 hours back to your original payment method.
- You receive an official email confirmation containing your transaction refund receipt.
2Custom Service Policy & Fair Usage
M Traders Last LLC delivers tailor-made software engineering, workflow automation, and custom consulting. Because these services require significant developer hours, server allocations, and specialized technical setup, refunds cannot be honored under the following circumstances:
Non-Refundable Circumstances:
- • Change of mind or internal business direction after custom development has been initiated.
- • Failure to provide required credentials, assets, or feedback needed to complete the project on time.
- • Requesting scope additions or changes outside of the originally purchased package specifications without ordering appropriate add-ons.
- • Requests submitted after the 60-day guarantee period has expired.
3Revisions and Adjustments
Before requesting a cancellation or refund, we encourage taking full advantage of your project revision cycle. Our priority is to ensure your project functions perfectly:
↻Free Revision Rounds
Every package includes dedicated revision rounds. If elements need adjustments to align with your agreed project brief, our development team will refine them at no extra charge.
🔧Technical Fixes
Any technical malfunctions, broken integrations, or deployment faults identified within the project scope will be investigated and patched without added cost during the handover phase.
4Disputes and Chargebacks
We encourage reaching out directly to our support team or through Digistore24 customer service before initiating a bank chargeback. Direct communication allows us to resolve technical blockages or process authorized refunds within 24 hours, avoiding extensive bank investigation periods.
We retain comprehensive project records—including timestamps, communication logs, client-provided requirements, and deployment checkpoints—to assist Digistore24 and payment networks in verifying legitimate transactions.
5Request a Refund or Clarification
To claim a refund under our 60-day guarantee or ask questions before ordering, please contact us with your Digistore24 Order ID:
Before purchasing: If you are unsure whether a package covers your exact requirements, feel free to email us or request a discovery call. We are happy to clarify technical scopes in advance to guarantee a successful engagement.
This Refund Policy is administered in partnership with Digistore24, our merchant of record, and forms an integral part of M Traders Last LLC's Terms of Service.